Recently, the Xining municipal social insurance administration was named the national human resources and social security system 2008-2010 annual quality service window units, and was commended
recently, the Xining municipal social insurance administration was named the national human resources and social security system 2008-2010 annual quality service window units, and was commended.
Xining as one of the largest window handling service, the city social security in the social security service work, always in accordance with the municipal government and the community sector requirements, that the mass to provide satisfactory service as the goal, carry out high-quality service window creation activities, and constantly enhance service awareness, improve their work style, improve work efficiency, innovation service form, strictly according to law, and achieved remarkable results, by the insured unit and personnel.
in recent years, the Municipal Social Security Bureau really hard work, to carry out the work to create, grasp the coverage, security payment, strong collection, re innovation, promote service, every year to complete or exceed the target task. The rapid growth of the face of the pressure brought by the rapid development of information technology, as the starting point, all types of insurance to achieve the management of information systems, and continuously improve the level of convenience services. The implementation of social insurance bank payment, the establishment and improvement of online inquiries, telephone inquiries, touch screen inquiry and personalized consulting services, and steadily promote online reporting, payment, settlement services. To achieve real-time settlement of medical insurance network, to solve the insured "underwritten", "line" and "errands" burden. At the same time, continue to strengthen the social security service hall window management, the service specification published in book form, strengthen the system management; Hall orderly, sign eye-catching; staff uniform dress, wear plates, the use of the term civilization; the establishment of advisory services, public reception work; set the "Easy Access" action against the difficulties of the masses and the elderly people that will provide convenient services; social security policy requirements, business process, the guide system on the wall, the electronic screen scrolling display on the hot issues of concern to the masses; printed promotional materials for the insured access. Earnestly implement the first responsibility system and a one-time notification system, the warm reception of the service person, patiently answer, seriously accepted. Strengthen the supervision of complaints by the secretary personally arrested, the masses of complaints once verified, that is given serious treatment. Do a good job receiving letters and visits, and earnestly safeguard the people’s most concerned about, the most direct and vital interests.