4SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr During college summers, Dad guided my brother, sister, and I to work at credit unions. We met amazing people, with whom we have stayed in touch while learning valuable lessons in enhancing the member experience. Talking with my siblings on their credit union days, one story in particular highlights the extent we all go through to enhance the member experience. Kirby Kangaroo Club is a popular and effective way for children to learn to “spend, save, and share.” Bobby, my younger brother, worked at a Kirby Kangaroo credit union and was asked to play Kirby at the Halloween festival. Between giving kids high fives and taking pictures, Bobby kept laughing to himself and thinking about a scene from the comedy “Old School” when Vince Vaughn’s character, Beanie, is throwing a birthday party for his son. One of the fraternity brothers nicknamed Spanish is dressed as an elephant mascot and takes off his mask.Beanie: Spanish, what the he(ck) are you doing?Spanish: I’m just going to get some water. This suit is crazy hot, yo.Beanie: Put your head back on. That can be very traumatic for the kids.Spanish: You’re right, I’m sorry, sir.Beanie: Don’t sorry me, babe. And shake the tail when you walk. You’re better than that.And that last line, “shake your tail when you walk. You’re better than that” captures the point. Whatever roles you happen to be playing today, give it your all and remember the details. In the credit union business we are free to work with our heads held high because our job is to help our neighbor. Enhancing the member experience is not a means to an end; enhancing the member experience is an end in itself. continue reading »
“The transition from one stage to the next will take place when there has been no significant increase in COVID-19 cases,” the government said.”Sufficient time must elapse between each stage to allow the effects of the relaxation to be observed. The criteria are the number of new infections, hospital admissions and deaths, and hospital occupancy rates.”Switzerland has shuttered schools, non-essential shops and many businesses for a month as it sought to halt the epidemic’s spread. It has also extended billions in financial assistance to businesses and eased bankruptcy rules, to prevent companies from going under.Europe should move with extreme caution when considering easing lockdowns, the World Health Organization’s regional director said on Thursday. Topics : The Swiss government will start a gradual relaxation of restrictions brought in to tackle spread of the new coronavirus from April 27, it said on Thursday.Doctors, hairdressers, massage and cosmetics parlors will be the first businesses to be allowed to reopen, it said. This will be followed by compulsory schools, shops and markets from May 11, it added.In a third stage it will reopen secondary schools, vocational schools and universities from June 8. The government also foresees allowing an existing ban of meetings of more than five people to be relaxed, although the details of this stage will be announced at the end of May. The COVID-19 outbreak has so far claimed 973 lives in Switzerland, although the rate of positive tests has slowed in recent days.Neighboring Austria has already announced a partial exit from its own lockdown, while Germany has announced its own small steps out of the lockdown.