3SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr I’m often asked, in my role as a performance strategist, “Should our organization have performance standards in place?” I usually I respond with a question of my own, “Why do you ask?” What follows is a lengthy explanation of why they feel standards would hamper employee performance and engagement. This says a lot about our views of standards. Here’s another question, if in fact the success of an organization is directly related to the performance, productivity and commitment of the employee – why would performance standards be a bad thing? While a job description tells us what to do, performance standards provide job function parameters. Standards are observable behaviors and actions that can be measured and coached to. In other words, they tell the employee what doing a good job looks like. Are you still asking rule or tool? I think you can see where I’m going here. I believe that when done well, performance standards are a tool that provides your team with the specifics around “how to win”. Let’s hope we’ve hired people with the drive and desire to do a good job and succeed everyday… if not, stop reading this and find an article on “how to hire better people”. Performance standards can very well become a set of rules if not set up correctly with a focus on your employee experience and your member experience. Avoid these mistakes:Using job performance standards to micro-manage your teamImplementing new performance standards shortly before evaluationsNot keeping your performance standards updated and currentSetting unrealistic job performance standardsLimited creativity with tight performance standardsOn the flip side, if your team understands how to win, they also know where to focus their time and efforts to achieve your credit union’s objectives.Here are the top 6 reasons why performance standards are a highly effective tool:Provides your managers with a way to measure job performance and productivityAllows your employees to measure their own performance and productivityHelps your team understand the expected scope, key responsibilities, required knowledge, skills and duties of the jobSupports equitable evaluations of all employees in the same roleFacilitates communication between managers and employees regarding job related activitiesHelps managers ensure that employees have the resources necessary to do their jobs wellWhat happens without job performance standards?Managers and employees may have a very different understanding and expectation about job requirements and performanceManagers may have difficulty identifying performance issuesManagers and employees may have difficulty separating WHAT should be done from HOW it should be doneManagers tend to lower expectations to avoid confronting employees with performance issuesEmployees may protect themselves from possible failure by performing at a lower (more comfortable) levelManagers may coach and evaluate employees (doing the same job) differentlyWhere to start:Define specific performance standards and measurement criteriaIdentify the top 3-5 job responsibilitiesIdentify specific skills and knowledge needed to perform at a high levelEstablish a method to monitor performanceImplement standards at the beginning of an evaluation cycleSet short-term (90-day) AND long-term goalsDevelop a plan for managers and employees to communicate on a regular basis When done right, setting performance standards will increase understanding of organizational objectives, empowering your team to function at a higher level and at the same time build trust and commitment to your credit union goals. This all leads to growing enthusiasm, engagement and fun!To learn more about member experience strategies, employee engagement or organizational development, email email@example.com or call 608-231-4354.AUTHOR: Jayne Hitman, national relationship manager, CUNA Creating Member Loyalty™
Gov. Wolf, Sec. of Health Outline COVID-19 Mitigation Guidance for Montgomery County, Commonwealth of Pennsylvania SHARE Email Facebook Twitter March 12, 2020 Press Release, Public Health Governor and Secretary of Health Take Aggressive Action to Stop SpreadGovernor Tom Wolf and Secretary of Health Dr. Rachel Levine this afternoon provided an update on the state’s COVID-19 mitigation efforts, including one new presumptive positive case in Pike County, bringing the state’s total to 22, and guidance on how to reduce the spread of the virus.“In Montgomery County, we are aggressively moving to a mitigation phase, and statewide we are providing guidance to help slow the spread of the COVID-19 virus,” said Gov. Wolf.The governor provided applicable guidance to reduce the spread of the virus in the state over the next 14 days, specifically for commonwealth facilities and public buildings in Montgomery County, which with 13 cases has the most presumptive positive cases in the state.Guidance for Montgomery County and the Commonwealth of PennsylvaniaApplicabilityThe following guidance will be in place starting tomorrow, March 13, for fourteen days.We will evaluate our options throughout that period, and continue to communicate to you as we learn more.Montgomery CountyA no visitor policy will be implemented for correctional facilities, nursing homes, and others to be evaluated.Schools in Montgomery County will be closed starting tomorrow, as will child care centers licensed by the Commonwealth.Adult day care centers will be closed.Freedom of travel will remain, but the Governor and the Commonwealth ask all people to refrain from non-essential travel.Essential services will be available: police, fire, and emergency medical services, essential services for vulnerable populations.Supermarkets, pharmacies, and gas stations will remain open. The Governor and the Commonwealth recommends that non-essential retail facilities close.AMTRAK will begin operating a reduced schedule and the Ardmore stop will close to AMTRAK trains for two weeks, beginning tomorrow. The Wolf Administration is also working directly with SEPTA to evaluate potential impacts and will continue to provide service updates as things evolve.Commonwealth EmployeesThe Office of Administration will provide a message to all Commonwealth employees regarding those who work or live in Montgomery County.This includes individuals who live in Montgomery County and work in other counties and those who live in other counties and work in Montgomery County.Individuals will be instructed to work from home.The Commonwealth is authorizing a 10 workday paid absence for individuals who don’t have telework capabilities.Facilities that are in Montgomery County that are Commonwealth facilities and provide essential services will remain open.Facilities that are administered by Montgomery County will follow the same procedures as the county.StatewideThe Wolf Administration strongly encourages the suspension of large gatherings, events, conferences of 250 individuals or more.The Wolf Administration discourages individuals from traveling to recreational activities like gyms, movie theaters and shopping malls.The Wolf Administration encourages religious leaders to exercise discretion in order to mitigate the spread of illness.State correctional facilities and veterans homes have already introduced a statewide visitor ban to ensure the safety of inmates, residents, staff and visitors.COVID-19 Case Information UpdateThe Department of Health advised that the state now has 22 presumptive positive cases of COVID-19, including one new presumptive positive case in Pike County – an adult who is in isolation at home and who came in contact with someone from another state who tested positive for COVID-19.State presumptive positive totals as of 2 p.m. include:Montgomery County: 13Bucks County: 2Philadelphia County: 1Monroe County: 2Delaware County: 1Wayne County: 1Northampton: 1Pike County: 1The Department of Health stressed the role Pennsylvanians play in helping to reduce the spread of COVID-19:Wash your hands with soap and water for at least 20 seconds or use hand sanitizer if soap and water are not available.Cover any coughs or sneezes with your elbow, not your hands.Clean surfaces frequently.If you are sick, stay home until you are feeling better.Quotes from Governor Tom Wolf and Secretary Rachel Levine“I strongly encourage the statewide suspension of large gatherings, events, conferences of 250 individuals or more and discourage people from traveling to recreational activities such as gyms, movie theaters and shopping malls,” Gov. Wolf said. “And while people are free to travel, I ask that everyone refrain from non-essential travel. We all need to do our part to help stop the spread of the coronavirus. The time to do this is now. We cannot wait.”“Essential services in Montgomery County – police, fire, and emergency medical services, public transportation, essential services for vulnerable populations such as our facilities for people with intellectual disabilities and autism – will still be operational,” Gov. Wolf said. “Supermarkets, pharmacies, and gas stations will remain open, but we do recommend that non-essential retail facilities close.”“This situation is quickly evolving, even for us here at the Department of Health,” Dr. Levine said. “It can be overwhelming and scary to hear that you should stay home. Aside from practicing good health habits, we want you to practice good self-care to ensure your body is getting the proper nutrients from fruits, vegetables and getting enough sleep.”“As this situation evolves, we will continually update Pennsylvanians through our website, health.pa.gov, our Facebook page and our Twitter account,” Dr. Levine said. “It’s important to remember that the most accurate and timely information regarding this outbreak is available through the Department of Health.”Updated Coronavirus Links: Press Releases, State Lab Photos, GraphicsFor the daily COVID-19 Report, visit here.For all press releases regarding coronavirus, please visit here.Find the latest information on the coronavirus here.Photos of the state’s lab in Exton are available for download and use here.Coronavirus and preparedness graphics are available here near the bottom of the page: On.pa.gov/coronavirus
The No. 3 USC women’s water polo team (21-3, 4-2 MPSF) heads to Tempe, Arizona, this weekend to begin postseason play in the MPSF conference tournament. Up first in the conference tournament for third-seeded USC is No. 6 seed San Jose State.The Women of Troy are coming off a huge 9-5 loss to UCLA on April 18. Not too often has USC lost by such a large deficit this late in the season, especially with a 5-4 score going into the fourth quarter.Head coach Jovan Vavic felt good about his team at that point.“We were fighting to get back,” Vavic said. “We were down 4-1, and I felt the momentum was in our favor. With being down 4-1 and being in their pool, it looked like we were done. I thought we did a great job to score two goals in the third, making it a one goal game going into the fourth quarter. I felt we were in really good shape. I felt that this is where we wanted to be, a close game in the fourth quarter.”But as Vavic explained, the tide turned very quickly for USC.“What happened really was that when we had our chance in the first possession of the fourth quarter, we didn’t score the goal. We gave up an immediate goal, and the counterattack that happened after that possession really was huge for UCLA. It was really a killer because we gave up that goal immediately, and it kind of took the wind out of our sails after they scored that. And then the very next possession, same thing happened again. It really hurt us. They basically had a 7-4 lead with six minutes to go.”Now the Women of Troy have to switch gears from regular season play to the conference tournament. And even after coming off a loss, they are still staying positive, knowing that there is a lot more water polo to be played.“[We are staying positive by] just knowing that the season isn’t over. We still have six games to really make it happen, and dwelling on something like that isn’t gonna help us,” said senior Eike Daube.Right now, the only team that the Women of Troy are dwelling on is San Jose State. USC beat the Spartans earlier this year at home in a 21-6 blowout. One would think it would be a similar result this time around, but last year USC lost in the first round to what many thought was an inferior Arizona State team. According to Daube, the Women of Troy have no plans to incur the same result this year.“ASU beating us last year was probably one of the toughest losses we took last year,” Daube said. “I think we underestimated them in a lot of regards, and when we went into the game we weren’t having the same energy and approach to them as we would maybe UCLA or Stanford, but that’s something that we don’t plan on doing with [San Jose State]. I think we take every game very seriously.”USC, without a doubt, has the capability of beating the Spartans, but to win the tournament they’ll most likely have to face both UCLA and Stanford. USC played close games against both teams until running out of gas near the end. Freshman goalie Victória Chamorro said this is a pattern that the team will have to eliminate.“Towards the end, we are not as energetic as we are at the beginning, but that’s something that we are working to fix,” Chamorro said. “We are not going to be giving a lack of energy in these next games.”If the conference tournament and a possible NCAA berth isn’t enough motivation, however, the Women of Troy will want to prove that they can beat their crosstown rival.Daube said the team will be back to get even with UCLA.“No one can take a loss very easy, and knowing that that’s our biggest rival, I think if you look back at it we’ve lost four consecutive games against them from last year going into this year, so I think it’s definitely time that we show them what we’re made of,” he said.