A credit union man: Part 3

first_img 4SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr During college summers, Dad guided my brother, sister, and I to work at credit unions. We met amazing people, with whom we have stayed in touch while learning valuable lessons in enhancing the member experience. Talking with my siblings on their credit union days, one story in particular highlights the extent we all go through to enhance the member experience. Kirby Kangaroo Club is a popular and effective way for children to learn to “spend, save, and share.” Bobby, my younger brother, worked at a Kirby Kangaroo credit union and was asked to play Kirby at the Halloween festival. Between giving kids high fives and taking pictures, Bobby kept laughing to himself and thinking about a scene from the comedy “Old School” when Vince Vaughn’s character, Beanie, is throwing a birthday party for his son. One of the fraternity brothers nicknamed Spanish is dressed as an elephant mascot and takes off his mask.Beanie: Spanish, what the he(ck) are you doing?Spanish: I’m just going to get some water. This suit is crazy hot, yo.Beanie: Put your head back on. That can be very traumatic for the kids.Spanish: You’re right, I’m sorry, sir.Beanie: Don’t sorry me, babe. And shake the tail when you walk. You’re better than that.And that last line, “shake your tail when you walk. You’re better than that” captures the point. Whatever roles you happen to be playing today, give it your all and remember the details. In the credit union business we are free to work with our heads held high because our job is to help our neighbor. Enhancing the member experience is not a means to an end; enhancing the member experience is an end in itself. continue reading »last_img read more